Community · Emberfall Saga

Community & Sentiment

Owned-channel social listening — Facebook Pages + Discord. Sentiment, topics & recommendations from a read of the full message/comment corpus. · data 2026-06-24

Emberfall Saga Tidebreak Arena Lanternwood Stormhold Night Market
Channel All Discord Facebook
⤓ Export data
FB fans
22,835
39 posts · 184 comments
Discord members
2,001
#general
Discord messages
1,665
495 unique authors
Mentions analyzed
409
8 topics · 2 channels
Avg sentiment
-0.13
Neutral / Mixed
Sentiment overview · 409 mentions analyzed
-0.13Neutral / Mixed
NegativePositive
Positive 125 (31%) Neutral 43 (11%) Negative 177 (43%) Mixed 64 (16%)
Most mentionedGuild recruitmentMonetisation and pricingLocalisation qualityNew class balanceCompetitor comparisonPositive hype
Weekly sentiment split (% of mentions)
Community volume — daily Discord msgs & authors
Net sentiment trend (positive − negative, by week)
Content volume split — by channel
Sentiment by channel
ChannelMentionsPositiveNegativeAvg score
Facebook 292 31 154 -0.42
Discord 287 94 104 -0.03
Top discussion topics — mentions, colored by sentiment

Weekly read

positives · negatives · recommendation
Jun 1–8
msgs: 861pos: 37%neg: 27%eng: 31%

Volume steady; the pricing thread is still the loudest single topic.

▲ Guild recruitment and the new class both read positive.
▼ Pack pricing keeps getting compared to a rival title.
→ Recommend: Answer the pricing thread directly before the next event.
Jun 8–15
msgs: 623pos: 28%neg: 24%eng: 31%

Volume steady; the pricing thread is still the loudest single topic.

▲ Guild recruitment and the new class both read positive.
▼ Pack pricing keeps getting compared to a rival title.
→ Recommend: Answer the pricing thread directly before the next event.
Jun 15–22
msgs: 667pos: 40%neg: 27%eng: 17%

Volume steady; the pricing thread is still the loudest single topic.

▲ Guild recruitment and the new class both read positive.
▼ Pack pricing keeps getting compared to a rival title.
→ Recommend: Answer the pricing thread directly before the next event.

Social listening — topics

TopicChannelMentionsSentimentDetail
Monetisation and pricing Discord, Facebook 81 Negative Generated for the demo — not real community content.
Server stability Discord 23 Negative Generated for the demo — not real community content.
Guild recruitment Discord 94 Positive Generated for the demo — not real community content.
New class balance Discord, Facebook 46 Mixed Generated for the demo — not real community content.
Event rewards Facebook 18 Mixed Generated for the demo — not real community content.
Competitor comparison Discord, Facebook 43 Neutral Generated for the demo — not real community content.
Localisation quality Facebook 73 Negative Generated for the demo — not real community content.
Positive hype Facebook 31 Positive Generated for the demo — not real community content.

Trending → recommended action

Monetisation and pricing
Rival title ran a cheaper starter pack
→ Publish the value comparison the team already has
Server stability
Queue times at peak
→ Post the capacity fix date rather than staying quiet
New class balance
Split opinion after the patch
→ Share the win-rate data; the numbers are better than the mood
Issue tracker
Monitoring
Login queue at peak hours
Discord · Ops · Raised with backend; watching the 20:00-22:00 window.
Escalated
Pack pricing called out against a rival title
Facebook · Product · Pricing review scheduled; comparison table drafted for the team.
Fixed
Mistranslated skill description
Facebook · Localisation · Corrected in the next client patch.
What worked / didn't (Jun 15–22)
Worked: Answering the balance thread with actual win-rate data moved it from negative to mixed within two days.
Didn't: Staying silent on pricing. The thread did not die, it grew and picked up the competitor comparison on the way.